Privacy & Cookies

Privacy and cookies policy

The privacy policy sets out how Your AirHost Ltd (referred to as “we”, “us” or “Your AirHost”) uses and protects information that you give to us when you use this website, call or visit us.

Your AirHost is committed to ensuring your privacy is protected. In the event we ask you to provide any information by which you may be identified, you can be assured the information will only be used in accordance with this privacy policy. Any information provided by you will be treated in accordance with the Data Protection Act 1998.

We reserve the right to update and make changes to the privacy policy from time to time. We recommend you check this page when reusing this website to ensure you are happy with the terms within this policy.

What information do we collect?

Your AirHost Ltd may collect certain information when you use this website, call or visit us and as part of the order processing procedure.

Information collected and retained by us may include:

● Your name, Property address and contact information including telephone number, postal address and email address
● Your IP address
● Details you may provide when contacting us with enquiries
● Information on how the website is used, using cookies and page tagging techniques to help us improve customer experience on the website

What do we do with the information we gather?

Any information obtained is in the aim of us understanding your needs and providing you the best possible service, in particular for the following reasons:

● Offer on going customer service
● Internal record keeping for regulatory and accounting purposes
● To improve our products and services
● We may use the information to ask you for feedback on your experience using Your AirHost’s services
● We may periodically send emails promoting products, special offers or updates we think you may find interesting using the email or postal address you provide

We may disclose information collected:

● With authorised subcontractors or service providers to perform certain services, such as insurance for your property should you have requested it. Information shared will be restricted to that required to complete the task and we will take precaution to ensure that they do not share or use this information for any other purpose
● Where we have a legal obligation or in order to prevent / detect criminal activity we may share relevant information with regulators, law enforcement, private investigators or other government agencies.

Security

Your AirHost is committed to ensuring the security of your information. We have put in place suitable electronic and physical procedures to safeguard and secure any information we collect, in order to prevent unauthorised access or disclosure. We cannot however guarantee the safety of any information you provide online.

How we use cookies

First of all what is a cookie? A cookie is a small file, which asks permission to be put on your computer’s hard drive. If you agree, the cookie can help us analyse web traffic. The cookies can allow web applications to respond to you individually tailoring its operations to your needs and likes, dislikes by information gathered and remembered about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website in order to increase customer experience.

A cookie does not give us access to your computer or any information about you, other than data you choose to share with it. You can choose to accept or decline cookies. Some web browsers automatically accept cookies. You can manually decline cookies if you prefer however this may prevent you from the full benefits of our website.

By using the Your AirHost website, you are consenting to the use of cookies outlined in this privacy policy.

Links to other websites

Our website contains links to other websites relating to the products and information on our website. If you choose to use any of these links, we no longer have control over that website. We cannot be held responsible for the protection and privacy of information, which you may provide whilst visiting other sites and such sites will not be governed by this privacy policy.

Controlling your personal information

Your AirHost will not distribute or sell your personal information to third parties unless we have your permission or are required to by law.

You may request details regarding personal information that we hold about you under the Data Protection Act 1998. A fee may be payable. If you would like to receive a copy of information held on you by Your AirHost please write to our business address or email us directly at hello@yourairhost.co.uk. If you believe any of the information we hold about you is incorrect please write, email or call us and we can make amends to any incorrect information.

Need more details? Contact us

We are here to assist. Contact us by phone, email or via our social media channels.
Your Airhost is an independent management service for hosts of Airbnb other letting platforms and is not affiliated with Airbnb.